Social Media Rules of Interaction
Rule of Interpretation: Ultimately, Jenito must interpret these rules for itself. It may add to, delete from, or alter these rules at any point. In the future it may delete them entirely. These rules are not to be interpreted or taken as any sort of legally binding contract between Jenito and any entity. They are merely a reference for what Jenito would like to accomplish through social media accounts.
I. Presentation of Information
- 1. As Jenito represents a team of individuals we have adopted a “we” or third-person format for posts, but we are not obligated to do so.
- 2. Information is presented professionally and as accurately as possible.
- 3. Jenito is entitled to share its beliefs, opinions, or position on a subject, but social media accounts will be used primarily for posting about Jenito games or other productions and retweeting the work of other developers that Jenito likes.
- 4. The Jenito account will not be used for personal purposes, though important updates about a person involved in the company may be shared. For example, if someone involved in making a game falls ill and it pushes back a game’s release date.
- 5. In the event that Jenito launches additional Twitter Accounts, YouTube Channels, Facebook Pages, etc. it may use the Jenito Social Media Accounts to promote these new endeavors. The goal, however, is to avoid anything which might be interpreted as spamming.
II. Commenting On Others’ Posts
- 1. Jenito may comment on a post by another person or company for any reason, but the goal is to maintain a professional and polite image at all times.
- 2. Commenting on a post for the express purpose of starting a fight is something Jenito should avoid at all costs. This can be a very touchy issue as what constitutes “starting a fight” may change from person to person. Jenito ultimately must determine if a comment fits this description or not before making it.
- 3. If offering criticism on the work of an individual or company Jenito should try its best to follow the “sandwich” principal: say something nice, offer the criticism, and close with something nice. There may be the rare occasion when this is not possible, but generally something good can be said if one looks hard enough to find it.
- 4. Online conversations can become excessively long if one is not careful. As a result Jenito may decide to try and wrap a conversation up and move on in order to keep the main focus on production. While the company should be polite, when it withdraws from a conversation it should stay withdrawn when at all possible.
III. Responding To Comments On Jenito Posts
- 1. Jenito makes no promises in relation to responding to comments on Jenito posts. While the company should strive its best to respond to all inquiries and comments, realistically this may not always be possible. Jenito must ultimately determine on its own whether or not it is answering comments to the best of its ability.
- 2. Comments of a belligerent nature which have no critical value (for example, “Go die in a hole”) will be ignored. Jenito will not engage these kinds of comments.
- 3. Comments of a negative but legitimate nature will be considered on a case by case basis. Sometimes there is nothing more to be said, but in the event that someone raises a valid point Jenito will do its best to answer the question or address any relevant issues.
- 4. Generally Jenito does not desire to delete or block comments. However, Jenito ultimately will be the judge of these decisions.
- 4a. Overly offensive comments will, most likely, be removed. Jenito will decide what is “overly offensive.” Examples of what might be classified as overly offensive: racism, death threats (against anyone), excessive foul language, sexually related comments, etc.
- 4b. Spam comments will, most likely, be removed. This includes solicitation for sales/companies. It also includes constantly repeating the same thought over and over on a post. For example, if someone posts something along the lines of, “this art is terrible,” five times in a row, Jenito will likely remove four of the five comments.
- 4c. Jenito may choose to block comments from individuals who fall under this category. Again, Jenito can choose to block anyone for any reason, but as a general rule hopes to follow these guidelines for when to block a user.
- 5. Jenito may share its beliefs, opinions, or thoughts while engaged in a conversation with someone via social media. It is Jenito’s goal to keep such comments relevant to the conversation.
- 6. If an individual engages Jenito in a repeatedly hostile or confrontational tone, Jenito may take a more “hands off” approach in responding and seek to avoid engaging this person/company as much as possible. Ultimately, Jenito will judge what is “confrontational” and “hostile.” This is not to ignore valid concerns, but to avoid falling into “troll traps” or endless debates online.
- 7. While Jenito should avoid obvious baiting and trolling tactics, the company also desires to defend its honor and integrity when it is seriously called into question. An excellent example would be an accusation of theft (perhaps of assets) or illegal financial activities (not making good on Kickstarter promises, for example). While the overall goal for Jenito is to keep things polite, the company must be aggressive in its defense against libel. If this results in “hurt feelings,” Jenito would rather defend its integrity than encourage belief in false accusations.
- 8. Jenito desires to follow these rules to the best of its ability, but ultimately Jenito is the ultimate judge of what it should/should not do. The company does not “owe” an explanation to anyone when it decides not to react to online comments, though generally it will endeavor to give one. Such an explanation will likely be a redirection to these rules.